Solution 06
Retention & Reactivation
Stay connected with existing customers and create structured processes for bringing inactive customers back.
Acquiring a customer is only one part of the relationship. Maintaining communication and identifying opportunities to reconnect with inactive customers can also be important. Atinity helps create automated retention and reactivation processes based on customer activity.
What this solution covers
The moving parts of this solution.
Customer Activity Tracking
Monitor relevant customer activity and engagement across connected systems.
Inactive Customer Identification
Identify customers who have become inactive based on defined business rules.
Re-Engagement Communication
Trigger appropriate communication to reconnect with inactive customers.
Follow-Up
Continue the reactivation process when additional follow-up is required.
CRM Updates
Keep customer records and engagement information updated.
Customer Segmentation
Organize customers into relevant groups to support more targeted processes.
How this solution works
Business benefits
More consistent customer engagement
Structured reactivation processes
Less manual follow-up
Better visibility of inactive customers
Stronger customer continuity
More efficient customer management
Connected systems
Let's build a smarter process
Have customers you could reconnect with?
Tell us how this works today and we'll map out where a more connected process could help.