Solution 06
Retention & Reactivation
Stay connected with existing customers and create structured processes for bringing inactive customers back.
Acquiring a customer is only one part of the relationship. Maintaining communication and identifying opportunities to reconnect with inactive customers can also be important. Atinity helps create automated retention and reactivation processes based on customer activity.
View DemoComing SoonThe problem
Where the process starts getting manual
Acquiring a customer is only part of the relationship, but staying in touch after the first sale usually isn't anyone's full-time job. Without a way to track customer activity, inactive customers tend to just fade out of view instead of being flagged as an opportunity to reconnect.
Reaching back out manually means someone has to notice who's gone quiet, decide who's worth re-engaging, segment those customers, and send the right message, and without a structured process behind it, that outreach either doesn't happen consistently or doesn't happen at all.
What Atinity builds
A workflow with a clear next step at every stage
Customer Activity Tracking
Monitor relevant customer activity and engagement across connected systems.
Inactive Customer Identification
Identify customers who have become inactive based on defined business rules.
Re-Engagement Communication
Trigger appropriate communication to reconnect with inactive customers.
Follow-Up
Continue the reactivation process when additional follow-up is required.
CRM Updates
Keep customer records and engagement information updated.
Customer Segmentation
Organize customers into relevant groups to support more targeted processes.
How it works
See the workflow
Atinity demo
See it in action
This is an Atinity-created demonstration build showing how this workflow can be structured. It is not presented as a client implementation.
View DemoComing SoonDeliverables
What the implementation can include
Customer segmentation
Dormant-record identification
Outreach workflows
Follow-up sequences
CRM updates
Re-engagement tracking
Connected systems
Designed to work with the systems you already use
Let's build a smarter process
Let's map this process to your business.
Tell us how the process works today and we'll discuss what can be structured, automated, or connected.